Privacy Policy

Last updated: 26.06.2023

1. Introduction

Welcome to Compensly! Compensly ("We," "Us," "Our") is committed to respecting and protecting your privacy. This Privacy Policy explains the types of personal data we collect, how we use it, and the options and rights available to you. Please read this policy carefully before using our services.

1.1 Purpose of the Privacy Policy

This Privacy Policy is intended to inform you, the user ("You"), of our practices regarding the collection, use, disclosure, and protection of information that applies to our service, as well as the choices you have associated with that information.

2. Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person.

  • Processing: Any operation performed on personal data, such as collection, recording, organization, storage, alteration, use, or disclosure.

  • Data Subject: The natural person to whom the personal data refers.

3. Information Collection and Use

3.1 Types of Data Collected

We collect several different types of information for various purposes to provide and improve our service to you.

3.1.1 Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to:

  • Name

  • Email address

  • Employment details

  • Payment information

  • Cookies and usage data

3.1.2 Non-Personal Data

We also collect information on how the service is accessed and used. This data may include information such as your computer's Internet Protocol address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

For a more detailed description of the types of personal information you provide to us, and the types of information collected automatically, as well as how we may use this information, its legal basis for processing, and recipients of this personal information, please refer to Appendix 1 - Personal Information You Provide to Us, Appendix 2 - Personal Information Collected Automatically and Appendix 3 - Cookies.

3.2 Use of Data

We use the collected data for various purposes:

  • To provide and maintain our service

  • To notify you about changes to our service

  • To allow you to participate in interactive features of our service

  • To provide customer support

  • To gather analysis or valuable information so that we can improve our service

  • To monitor the usage of our service

  • To detect, prevent and address technical issues

4. Data Sharing and Disclosure

4.1 Sharing with Third Parties

We may share your personal data with third parties under the following circumstances:

  • Service Providers: We may share your personal data with third-party companies and individuals that help us provide and improve our services (e.g., customer support, email delivery, payment processing, or database management services).

  • Business Partners and Affiliates: We may share information with our business partners, affiliates, or advertisers, consistent with our legal obligations.

  • Compliance with Laws and Law Enforcement Requests: We may disclose your information if required to do so by law or in response to a valid request by a competent authority.

4.2 Legal Requirements

We may disclose your personal data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation

  • To protect and defend the rights or property of Compensly

  • To prevent or investigate possible wrongdoing in connection with the service

  • To protect the personal safety of users of the service or the public

  • To protect against legal liability

5. Data Retention and Security

5.1 Retention Period

Your personal data is retained only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

5.2 Security Measures

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal data, including encryption, access controls, and physical security measures.

6. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Your Rights and Choices

7.1 Access to Information

You have the right to access the personal data we hold about you and to ask that your personal data be corrected, updated, or deleted.

7.2 Correction and Deletion

If you identify any inaccuracy in your personal data, you should amend those details. You can delete your account at any time.

7.3 Data Portability

You have the right to be provided with a copy of the data we have on you in a structured, machine-readable, and commonly used format.

7.4 Objection and Restriction

You have the right to object to our processing of your personal data for marketing purposes and may request that we limit the processing of your personal data under certain circumstances.

7.5 Withdrawal of Consent

You have the right to withdraw your consent at any time where Compensly relied on your consent to process your personal information. Please note that the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8. Data Protection under Singapore Law

As a company headquartered in Singapore, we are subject to the Personal Data Protection Act 2012. We are committed to complying with this Act and protecting your personal data accordingly.

9. Privacy of Minors

Our service is not intended for individuals under the age of 18 (“Minors”). We do not knowingly collect personally identifiable information from Minors. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Minors without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. When we make significant changes, we will notify you through our services or through other means such as email.

11. Contact Information

For any questions or concerns regarding this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us at [email protected]


Category of Personal Information

How We May Use It

Legal Basis for the Processing

Recipients of Personal Information

Contact Information such as your first name, last name, phone number, company name, and email address when you make an enquiry or book a demo for our service.

We may use this information to address inquiries and manage requests or complaints regarding our service.

The processing is essential for our legitimate interests and those of our clients, which involve managing our service and effectively communicating with our clients to address any queries or complaints.

We may share this information with third-party communication, support, and customer relationship management systems, including, but not limited to, our email service providers.

Chat and Comments when you contact us directly, e.g. by email or phone.

We may use this information to improve our customer service, and handle your inquiries and feedback.

The processing is necessary for our legitimate interests in maintaining customer satisfaction and improving our services.

Customer service and communication platforms, as necessary to respond to your communications.

Preferences Information such as preferences set for notifications, marketing communications, and website display settings.

We use this information to customize your experience and ensure that you receive information that is relevant to you.

The processing is based on your consent or on our legitimate interests in providing you with a personalized experience.

Marketing and analytics tools to help us understand and cater to your preferences.

All Personal Information Set Out Above

We may use this information collectively to provide and improve our services, and for customer relationship management.

The processing is necessary for our legitimate interests in delivering and improving our services and maintaining customer relationships.

Various third-party service providers involved in delivering our services, as necessary.


Category of Personal Information

How We May Use It

Legal Basis for the Processing

Recipients of Personal Information

Approximate Location Information or your IP address.

We may use this information to optimize our service based on geographical preferences and to implement security measures.

The processing is necessary for our legitimate interests in optimizing and securing our services.

Security services and analytics tools for optimizing content and security.

Information about Access and Usage such as how frequently you access the website, the time you access and duration of use, approximate location, and actions taken on the website.

We use this data to understand user behavior and improve the quality of our services.

The processing is necessary for our legitimate interests in ensuring the quality and improvement of our services.

Analytics services and tools that help us analyze user behavior.

Log Files and Device Information such as type of device, unique device identifying numbers, operating systems, browsers, and applications connected through the device, mobile network, IP address, and device’s telephone number (if applicable).

We may use this information for troubleshooting, performance analysis, and ensuring the security of our services.

The processing is necessary for our legitimate interests in maintaining the performance, security, and integrity of our services.

Hosting providers, security services, and analytics tools.


Category of Personal Information

How We May Use It

Legal Basis for the Processing

Recipients of Personal Information

Google Analytics Cookies

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website.

The processing is based on your consent through your browser settings.

Google Analytics service for analyzing website traffic and user behavior.

Cookies (General)

We use cookies to personalize your experience, including keeping you signed in, and analyzing how you use our service.

The processing is based on your consent through your browser settings. For essential cookies, the processing is based on our legitimate interests in ensuring the functionality of our services.

Third-party services that help us analyze user behavior, such as web analytics tools.

SendinBlue Cookies

These cookies are used to manage email addresses and send messages, helping us to maintain our contacts and communicate effectively.

The processing is based on your consent through your browser settings.

SendinBlue SAS for email management and message sending.

Cloudflare Cookies

These cookies are used to optimize and distribute traffic between our application and the user's browser. This facilitates a smoother user experience and allows us to gather analytical data.

The processing is based on your consent through your browser settings.

Cloudflare Inc. for traffic optimization and analytical purposes.